Introduction to Dealerhop's Call
Scripts for Fulfilment Partners
At Dealerhop, we understand the importance of providing exceptional customer service while addressing the unique needs of every customer. We've created two customizable call scripts exclusively for our fulfillment partners to make your calls as effective as possible. These scripts help you connect with customers meaningfully, build trust, and deliver tailored solutions efficiently.
Finance Leads Script
This script is crafted for customers seeking vehicle options with financing. It guides you through identifying their needs, exploring their budget, and presenting financing solutions that match their goals. The goal is to make the car-buying experience seamless and stress-free while ensuring they feel supported every step of the way.
Auction Leads Script
For customers interested in selling their vehicle outright, this script helps you navigate conversations with clarity and professionalism. It includes step-by-step guidance on collecting key vehicle details, explaining the auction process, and outlining how customers can secure the highest bid for their vehicle quickly and efficiently.
Top 10 Tips and Tricks for Calling Dealerhop Leads as a Fulfillment Partner
1/ Call Quickly
Timing is critical. Aim to call leads within 5–15 minutes after they submit their inquiry online. A fast response increases the chances of connecting while their interest is at its peak.
2/ Use Their Name
Start the conversation by addressing the customer by their name. Personalization builds trust and sets a friendly tone for the call.
3/ Introduce Yourself and Dealerhop Clearly
Begin with a clear introduction: who you are, the purpose of your call, and how Dealerhop can help. Example:
"Hi [Name], this is [Your Name] from Dealerhop. I noticed you submitted an inquiry about financing a vehicle, and I’d love to help explore your options!"
4/ Ask Open-Ended Questions
Encourage dialogue by asking questions like:
- "What type of vehicle are you looking for?"
- "What’s most important to you in this process?"
This approach helps you understand their needs and build rapport.
5/ Highlight Dealerhop’s Unique Value
Emphasize Dealerhop’s strengths, such as access to top-rated Fulfilment Partners, competitive financing options, or the ability to get top dollar for their trade-in or sale.
6/ Clarify Budget and Preferences
Gently ask about their budget, monthly payment goals, or vehicle preferences. Example:
"Do you have a specific budget or a monthly payment range in mind? That way, I can tailor the options to your needs."
7/ Speak Confidently and Professionally
Your tone matters. Speak clearly, with enthusiasm and professionalism, to convey confidence in Dealerhop’s ability to meet their needs.
8/ Handle Objections Gracefully
Be ready to address concerns with empathy and solutions. For example:
- Concern: “I’m just exploring options right now.”
- Response: “That’s great! We specialize in helping people explore their options without any obligation. Let’s see what might be a good fit for you.”
9/ Book the Next Step Immediately
Don’t leave the call open-ended. Schedule the next step, whether it’s an appointment, a follow-up call, or sending vehicle options. Example:
"I’ll send you a few options that fit your needs. Can I follow up tomorrow to go through them together?”
10/ Follow Up Consistently
Not every lead converts on the first call. Make timely follow-ups via calls, texts, or emails. Show persistence without being pushy to stay top of mind.
By following these tips, you can turn Dealerhop leads into satisfied customers while showcasing the exceptional service that sets Dealerhop apart.
Leads are
great and they perform well using the correct process and approach. I would recommend to any dealer small or large independent or franchise!"
About Dealerhop
Car-buying starts online in Canada with Dealerhop. Get approved to purchase a new or used vehicle without ever leaving home using fulfilment partners in your community. Or, list your car on auction for 48 hours.
*Disclaimer: Payment terms and interest rates can vary. The lowest being 0% interest and up to 29.99% interest. We abide by all privacy laws and you are under no obligation to use our site. By using our site you understand all terms and conditions, and that payment, interest rates, and lease/finance terms will be determined at a later date when formal paperwork is signed. *Free Door-to-Door Delivery is not guaranteed. A fulfilment partner may not be able to offer this option due to staffing, lack of delivery tools, and other variables that are not in control by Dealerhop.com. Some fulfilment partners will not deliver outside a specific radius of their location. Please see dealer for details. By selecting an in-store or door-to-door delivery, Dealerhop.com proceeds to match the applicant with a fulfilment partner that is best suited to serve that customer. It is not guaranteed that you will get matched with a fulfillment partner.
Dealerhop is not a lender. Once you complete our form, we will match you with a fulfillment location and auto finance lender to discuss your vehicle and financing options with you. Financing is almost guaranteed through our in-house financing partners, however, the amount of loan and options are conditional OAC. Financing is OAC and subject to approval from 3rd party lenders or dealers. Payment terms and interest rates can vary greatly by the lender. Any approval will come with conditions from the lender. Please read and fully understand all terms and conditions prior to financing a car. The provinces we service may change without notice.
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