Frequently Asked Questions

How can I utilize your app to capture information about my vehicle?

Our intuitive capture and inspection app makes it easy for anyone with a smartphone to conduct a comprehensive walk-around in just minutes. Alternatively, you can take photos using a camera and upload them using your desktop device as long as the required photographs have been taken.

How do you ensure I get the most competitive price for my vehicle?

Benefiting from our extensive network of potential buyers actively seeking vehicles like yours, we find the BEST offer for your vehicle with our 48-hour online auction. There's no need for tedious appointments, time-consuming visits, or dealing with low-ball offers from private buyers. We match you with the highest bidder, eliminating the hassle so you can sell with ease.

What is the expected timeline for the entire process?

Once you've captured the necessary images of your vehicle, we promptly leverage our network to secure the best price for you within 48 hours. Upon approval of your vehicle for the auction, we'll let our network compete in a transparent auction. This streamlined process allows you to swiftly move through the steps, from capturing information to finalizing the sale.

Can I sell my vehicle to Dealerhop without making a purchase?

Certainly. At Dealerhop, we're dedicated to assisting you with auctioning your vehicle without fees. Our goal is to streamline the car-selling experience, making it a stress-free, convenient, and fast process. We are devoted to providing you with the best offer by matching you with the highest bidder only after 48 hours, exclusively.

What is the offer I received after 48 HRS?

The offer received after 48 HRS is the highest bid submitted by a fulfillment partner within our Canada-wide network. We work with automotive automotive dealers, brokers, wholesalers, and more. By having our network compete for your car, we're able to find the best value for your specific offering.

If I sell my car to a Fulfilment partner, how and when will I receive payment?

Upon handing over your vehicle during the pick-up process, the fulfillment partner will discuss payment options with you. Typically, the fulfillment partner will issue you a tangible cheque as compensation. This ensures a straightforward and prompt payment for the sale of your vehicle.

Terms and Conditions for Listing Your Vehicle for Auction on Dealerhop.com:

1. Eligibility: By listing your vehicle for auction on Dealerhop.com, you represent and warrant that you are the rightful owner of the vehicle, have the authority to sell it, and that the information provided about the vehicle is accurate and complete.
2. Listing Process: You agree to provide accurate information about your vehicle, including but not limited to its make, model, year, mileage, condition, and any relevant details. You also agree to upload clear and current photographs of the vehicle.
3. Auction Process: Upon submission of your vehicle listing, it will be subjected to a 48-hour auction period. During this time, verified fulfillment partners will have the opportunity to place bids on your vehicle.
4. Highest Bidder: At the conclusion of the 48-hour auction period, the fulfillment partner submitting the highest bid will be deemed the winning bidder. You understand and agree that you are under no obligation to accept the highest bid.
5. Sale Completion: If you choose to accept the highest bid, you agree to coordinate with the winning fulfillment partner to arrange for the completion of the sale. This may include facilitating vehicle pickup and transfer of ownership documents.
6. Payment: Upon completion of the sale, you will receive payment from the winning fulfillment partner. Payment methods and timelines will be discussed and agreed upon directly between you and the fulfillment partner. Dealerhop.com does not guarantee or facilitate payment and shall not be held liable for any disputes arising from payment arrangements.
7. Fees: Listing your vehicle for auction on Dealerhop.com is free of charge for consumers. Dealerhop.com charges a small fee to the winning fulfillment partner upon successfully winning the auction. You acknowledge and agree that Dealerhop.com is entitled to collect such fees as compensation for its services.
8. Compliance: You agree to comply with all applicable laws and regulations governing the sale of vehicles in your jurisdiction. Dealerhop.com reserves the right to remove any listings that are deemed to be in violation of these terms and conditions or that are otherwise inappropriate or fraudulent.
9. Disclaimer: Dealerhop.com acts solely as a platform to facilitate the auction of vehicles between consumers and fulfillment partners. We do not guarantee the accuracy, quality, or legality of any listings or bids placed on our platform. We recommend conducting thorough due diligence before entering into any transactions.
10. Modification: Dealerhop.com reserves the right to modify these terms and conditions at any time without prior notice. Any such modifications will be effective immediately upon posting on the website. Continued use of the website constitutes acceptance of the modified terms.

By listing your vehicle for auction on Dealerhop.com, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions.

Privacy Policy for Auction on Dealerhop.com:

1. Collection of Information: When you list your vehicle for auction on Dealerhop.com, we collect personal information from you, including but not limited to your name, contact information, vehicle details, and photographs. We may also collect information about your usage of our website, such as IP addresses and browsing activity.
2. Use of Information: We use the information collected from you to facilitate the auction process, including verifying your identity, communicating with you about your listing, and facilitating transactions with fulfillment partners. We may also use your information to improve our services, customize your experience on our website, and send you promotional materials or updates about our services.
3. Sharing of Information: We may share your personal information with verified fulfillment partners who are participating in the auction process for your vehicle. Additionally, we may share your information with third-party service providers who assist us in operating our website or conducting our business.
4. Protection of Information: We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no data transmission over the internet or electronic storage method is 100% secure, and we cannot guarantee the absolute security of your information.
5. Cookies: We use cookies and similar tracking technologies to enhance your experience on our website, analyze usage patterns, and personalize content and advertisements. You have the option to disable cookies in your browser settings, although this may affect certain features of our website.
6. Third-Party Links: Our website may contain links to third-party websites that are not owned or controlled by Dealerhop.com. We are not responsible for the privacy practices or content of these websites. We encourage you to review the privacy policies of any third-party websites you visit.
7. Children's Privacy: Dealerhop.com is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children under the age of 18. If you believe that we have inadvertently collected information from a child under 18, please contact us immediately, and we will take steps to remove such information from our records.
8. Changes to Privacy Policy: We reserve the right to modify this Privacy Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. We encourage you to review this Privacy Policy periodically for updates.
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By using Dealerhop.com, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you have any questions or concerns about our Privacy Policy, please contact us at hello@dealerhop.com.